Shipping Policy

This Shipping Policy applies to orders placed through NyconDiamond.com and orders accepted by Nycon Diamond & Tool Inc.

Order Processing

Orders are processed after payment approval and order confirmation. Processing time may vary depending on product availability, order size, special handling requirements, freight requirements, and whether the item is in stock, special order, oversized, or requires a quote.

If a specific shipping or delivery time is shown at checkout, on the product page, or provided in writing by Nycon Diamond & Tool Inc., that stated time will apply as an estimate unless expressly stated as guaranteed.

If no shipping time is stated for an item, Nycon Diamond & Tool Inc. will make a good-faith effort to ship the order within 30 days. If we cannot ship within the stated time frame, or within 30 days when no time frame was stated, we will contact the customer regarding the delay, revised timing, cancellation, or refund options.

Shipping Destinations

Nycon Diamond & Tool Inc. primarily serves customers in the United States. For orders requiring shipment outside the standard service area, freight shipment, jobsite delivery, or special handling, customers should contact us before placing the order.

Shipping Methods

Shipping method depends on the item purchased, product weight, product dimensions, destination, and carrier availability. 

Smaller items may ship by parcel carrier. Heavy, oversized, industrial, or equipment orders may require freight shipping, LTL shipping, local delivery, pickup, or a custom shipping quote. Shipping options and charges may be shown at checkout or confirmed by Nycon Diamond & Tool Inc. before the order is finalized.

Shipping Charges

Shipping charges are based on the products ordered, destination, carrier rates, package size, package weight, freight classification, and any special handling requirements. Some products may require a separate shipping quote before the order can be completed. If additional shipping approval is required, we will contact the customer before processing the shipment.

Heavy, Oversized, and Freight Items

Certain equipment, saws, power tools, large blades, rigs, machines, and other oversized items may require freight shipping or special delivery arrangements.

For freight deliveries, the customer is responsible for providing a deliverable address, accurate contact information, and any required delivery details, including whether a liftgate, loading dock, forklift, appointment delivery, or jobsite delivery is needed.

Additional charges may apply for liftgate service, residential delivery, limited-access locations, redelivery, inside delivery, storage, missed appointments, refused shipments, or address corrections.

Local Pickup or Local Delivery

When available, local pickup or local delivery may be arranged directly with Nycon Diamond & Tool Inc. Local pickup or delivery is not guaranteed unless confirmed by us in writing.

Backorders, Special Orders, and Delays

Some items may be backordered, special order, manufacturer-direct, or subject to availability. If an item is unavailable or delayed, we will contact the customer with available options, which may include waiting for the item, selecting a substitute item, partial shipment, cancellation, or refund. Any cancellation or refund involving a special-order or custom-order item remains subject to the Special Orders, Cancellations, and Deposits provisions of our Returns & Refunds Policy.

Tracking Information

When tracking information is available, it will be provided after the order ships. Tracking updates are controlled by the carrier and may take time to appear after the shipment is created.

Damaged Shipments

Customers must inspect all deliveries promptly.

For parcel deliveries, customers should report visible damage, missing items, or delivery issues to Nycon Diamond & Tool Inc. as soon as possible after delivery.

For freight deliveries, customers should inspect the shipment before signing the delivery receipt. If damage is visible, the customer should note the damage on the delivery receipt before signing and retain photos of the packaging and product. If the shipment appears severely damaged, the customer should contact Nycon Diamond & Tool Inc. before accepting the delivery when possible.

Failure to note visible freight damage at delivery may affect the ability to file a carrier claim.

Lost, Missing, or Misdelivered Packages

If tracking shows delivery but the customer did not receive the package, the customer should contact Nycon Diamond & Tool Inc. promptly. We may request confirmation of the delivery address, photos, carrier information, or other details needed to investigate the shipment.

Incorrect Shipping Information

The customer is responsible for providing accurate shipping information. Nycon Diamond & Tool Inc. is not responsible for delays, carrier charges, return shipping, redelivery fees, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

Contact Information

For shipping questions, delivery issues, freight quotes, or special shipping requests, contact:
Nycon Diamond & Tool Inc.
856 Johnson Ave Unit 6
Ronkonkoma, NY 11779
Phone: (855) 937-6922
Email: info@nycondiamond.com